Privacy Policy

Introduction

At FIXIZ LTD, we understand that your privacy is very important to you. We are committed to protecting and respecting the privacy of all users of our websites, apps and any other services we provide.

This Privacy Policy explains what information and personal data we may collect from you, how we may use or share it, and your rights regarding your data. By using our Services, you consent to the practices described below.

For the purpose of the Data Protection Act 2018 and the UK GDPR, the data controller is FIXIZ LTD, a company registered in England and Wales (No. 14561967), whose registered office is at Chocolate Factory 2, 4 Coburg Road, London, England, N22 6UJ.

Our Commitment to Privacy

We have adopted the requirements of the General Data Protection Regulation (GDPR) to ensure full compliance with data protection laws. Our principles include:

• Lawfulness, fairness and transparency of all data processing
• Purpose and storage limitation - data serves explicit, legitimate purposes
• Data minimisation - only collecting what is necessary
• Accuracy - keeping data correct and up to date
• Confidentiality and security - protecting against unauthorised access

Information We May Collect

We may collect and process the following data:

• Name, address, email address and telephone number
• Account registration and login information
• Booking enquiries and service details
• Payment and billing information
• Property details and photographs
• Communication records and correspondence
• Technical data (device type, browser, operating system)
• Statistical usage data and browsing patterns

How We Use Your Information

We use your information to:

• Administer your account and manage bookings
• Provide requested services and respond to enquiries
• Communicate about bookings, changes and announcements
• Improve our website, apps and services
• Send marketing communications (with your consent)
• Ensure website security and prevent fraud
• Comply with legal obligations

Cookies

Our websites use cookies to enhance your experience. For detailed information, please see our Cookies Policy.

Data Storage and Security

All information is stored on secure servers. We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss, or destruction.

Where you have chosen a password for account access, you are responsible for keeping it confidential. We will never ask you to share your password.

Disclosure of Your Information

We may share your personal information with:

• Service providers allocated to complete your requested services
• Payment processing partners (encrypted and secure)
• Professional advisers and regulatory authorities when required by law
• Potential buyers in the event of a business sale or acquisition

Your Rights

Under the UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

To exercise any of these rights, contact us at info@fixiz.co.uk. We will respond within 30 days. You may also contact The Information Commissioner's Office for independent advice.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Your continued use of our Services constitutes acceptance of any changes.

Contact Us

For questions about this Privacy Policy or data protection, contact us at info@fixiz.co.uk or write to:

FIXIZ LTD
Company Number: 14561967
Chocolate Factory 2, 4 Coburg Road
London, England, N22 6UJ