By using this website, you agree to these terms. If you do not accept the terms, please do not use our services. We recommend printing these terms for your records.
We care about your privacy and protect your personal data. FIXIZ LTD is the data controller. Please read our Privacy Policy to understand how we collect and use your personal data.
By “we”, “us” or “our” we mean Fixiz, a trading name of FIXIZ LTD. Our registered office is Chocolate Factory 2, 4 Coburg Road, London, England, N22 6UJ. Our registered company number is 14561967.
We act as an introducer between you (the customer) and traders signed up to our service. We check all traders are qualified, insured, and have positive customer recommendations.
The ultimate responsibility lies with you in ensuring you are satisfied with the terms on which work will be completed and that the trader is equipped to do the work you need.
Prices shown on this website are best-effort estimates based on the information you provide. The matched Trader will assess the work and provide a formal quote before proceeding. You can cancel at any time, though cancellation charges may apply.
You describe the job needed, we provide an estimate and match you with a Trader. The Trader will assess and quote. Work begins only after you accept the quote.
You may cancel at any point. If you cancel after accepting a quote, you may be charged reasonable costs for work already carried out or materials already purchased. A cancellation charge applies if the Trader cannot gain access to your premises.
For boiler installations, we supply the boiler and most parts. Installation terms are agreed with the Trader. We register your boiler with the manufacturer to activate the warranty (2-10 years depending on the product).
Payment should be made promptly upon completion via the payment link we email to you. Do not pay the Trader directly unless we notify you otherwise. Failure to pay may result in loss of guarantee and referral to a debt collection agency.
The Trader will only work on your property if someone aged 18 or older is present at all times. It is your responsibility to provide access. If access cannot be gained, you must arrange another appointment.
Work carried out and parts supplied by the Trader are guaranteed for 12 months from completion, unless otherwise notified. Parts you supply yourself are not guaranteed. This guarantee does not affect your statutory rights under the Consumer Rights Act 2015.
Contact the Trader directly first. If unable to resolve, contact us through our Contact page. If unsatisfied with our response, you may refer your complaint to UtilitiesADR.
Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud, or any matter that cannot be excluded by law. We provide the website free of charge on an “as is” basis and are not responsible for end services provided by traders.
You may register a free account. You must be 18 or older, reside in England, Scotland or Wales, and have an email address. Keep your password confidential. We may suspend or remove accounts that breach these terms.
We may contact you about your job request or booking via email. We may also monitor and record calls and emails for quality and training purposes.
We may change these terms at any time. The terms applying to your use will be those in force at the time you request a Trader.
All copyright, trademarks and intellectual property on this website belong to us or their licensed owners. You may not copy, reproduce or commercially exploit any material without written authorisation.
These terms are governed by the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction.
fixiz.co.uk is operated by FIXIZ LTD. Registered in England & Wales (No. 14561967). Registered office: Chocolate Factory 2, 4 Coburg Road, London, England, N22 6UJ.
By using our site, you confirm acceptance of these terms. We are the owner or licensee of all intellectual property rights on our site. You may print copies for personal use only.
We do not guarantee the site will be secure or error-free. You must not misuse the site by introducing viruses or attempting unauthorised access.
For questions about these Terms, contact us at info@fixiz.co.uk or write to:
FIXIZ LTD
Company Number: 14561967
Chocolate Factory 2, 4 Coburg Road
London, England, N22 6UJ